Account Support Rep (ASR)
Company Name:
PDS Technical Services
Title: Account Support Rep (ASR) Location: WI-Brookfield
PDS Tech is seeking a Account Support Representative for an open position in Brookfield, WI.
In your role you will:
Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures key contact list for all clients is maintained and available
Ensures there is a current roster of employees and associated duties for effective coverage support
Ensures day to day interface with account key contacts is maintained during coverage support Work with account team to ensure the Value Assurance Process is current and up to date
Communicates to Site Coordinator and Manager all process opportunities identified during support period
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
Provide accurate and timely monthly reporting of activities as required
Performs timely submission of billing requirements with all associated reporting .
Coordinates and fair shares overtime requirements
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation
Education:
o Minimum: High School Diploma or equivalent
Skills:
Ability to demonstrate problem resolving skills and escalation process
Able to demonstrate excellent verbal and written communications
Able to demonstrate use of organizational and time management skills to facilitate client deliverables
Able to demonstrate ability to manage multiple tasks
Ability to demonstrate advanced Use of Computer: -- Email, MS Office -- Graphics Download and install files (fonts, drivers, etc.) from internet sites -- Open, complete and save/print internet forms
Able to demonstrate working knowledge of MS Access or equivalent --
Create database and/or data forms -- Retrieve data from database
Able to demonstrate advanced knowledge of MS Office (Word, Excel, PowerPoint) or equivalent applications: -- Embed tables with dynamic links to spreadsheet workbooks -- Mail merges --
Create complex formulae --
Create complex presentations with dynamic links to data , with sound, animation, and/or video
Able to demonstrate intermediate-advanced knowledge of MAC to modify / create files (when required by client)
Able to demonstrate advanced knowledge of account-relevant applications
Able to demonstrate intermediate to advanced knowledge of networks Able to demonstrate intermediate to advanced knowledge of Digital Front Ends
Able to demonstrate ability to install or upgrade new Operating Systems or Applications
Able to demonstrate ability to troubleshoot common PC and/or network issues
Able to demonstrate working knowledge of electronic repositories (creation, file retrieval, security)
Able to demonstrate interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical users
Experience:
5 years relevant experience
Experience with extensive array of network color printer and Digital Front Ends
Experienced with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profiling
Please answer the pre-screening questions. None of the questions are disqualifying questions as not all of the jobs require all of these skills.
PDS Tech, Inc. is proud to be an Equal Opportunity Employer Minorities/Female/Disabled/Veteran (EOE M/F/D/V)
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Health insurance
Paid holidays
Weekly payroll
Immediate 401(k) eligibility
Completion bonuses
Training
Please note availability of benefits may vary by position.
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. For more information about PDS, please check our Website,
$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!
Contact a recruiter for details.
To find a branch near you, look at our Branch Locator
This position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination. PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.
Administrative / Clerical Account Support Rep (ASR) WI-Brookfield 14011771 Estimated Salary: $20 to $28 per hour based on qualifications.
PDS Technical Services
Title: Account Support Rep (ASR) Location: WI-Brookfield
PDS Tech is seeking a Account Support Representative for an open position in Brookfield, WI.
In your role you will:
Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures key contact list for all clients is maintained and available
Ensures there is a current roster of employees and associated duties for effective coverage support
Ensures day to day interface with account key contacts is maintained during coverage support Work with account team to ensure the Value Assurance Process is current and up to date
Communicates to Site Coordinator and Manager all process opportunities identified during support period
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
Provide accurate and timely monthly reporting of activities as required
Performs timely submission of billing requirements with all associated reporting .
Coordinates and fair shares overtime requirements
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation
Education:
o Minimum: High School Diploma or equivalent
Skills:
Ability to demonstrate problem resolving skills and escalation process
Able to demonstrate excellent verbal and written communications
Able to demonstrate use of organizational and time management skills to facilitate client deliverables
Able to demonstrate ability to manage multiple tasks
Ability to demonstrate advanced Use of Computer: -- Email, MS Office -- Graphics Download and install files (fonts, drivers, etc.) from internet sites -- Open, complete and save/print internet forms
Able to demonstrate working knowledge of MS Access or equivalent --
Create database and/or data forms -- Retrieve data from database
Able to demonstrate advanced knowledge of MS Office (Word, Excel, PowerPoint) or equivalent applications: -- Embed tables with dynamic links to spreadsheet workbooks -- Mail merges --
Create complex formulae --
Create complex presentations with dynamic links to data , with sound, animation, and/or video
Able to demonstrate intermediate-advanced knowledge of MAC to modify / create files (when required by client)
Able to demonstrate advanced knowledge of account-relevant applications
Able to demonstrate intermediate to advanced knowledge of networks Able to demonstrate intermediate to advanced knowledge of Digital Front Ends
Able to demonstrate ability to install or upgrade new Operating Systems or Applications
Able to demonstrate ability to troubleshoot common PC and/or network issues
Able to demonstrate working knowledge of electronic repositories (creation, file retrieval, security)
Able to demonstrate interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical users
Experience:
5 years relevant experience
Experience with extensive array of network color printer and Digital Front Ends
Experienced with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profiling
Please answer the pre-screening questions. None of the questions are disqualifying questions as not all of the jobs require all of these skills.
PDS Tech, Inc. is proud to be an Equal Opportunity Employer Minorities/Female/Disabled/Veteran (EOE M/F/D/V)
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Health insurance
Paid holidays
Weekly payroll
Immediate 401(k) eligibility
Completion bonuses
Training
Please note availability of benefits may vary by position.
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. For more information about PDS, please check our Website,
$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!
Contact a recruiter for details.
To find a branch near you, look at our Branch Locator
This position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination. PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.
Administrative / Clerical Account Support Rep (ASR) WI-Brookfield 14011771 Estimated Salary: $20 to $28 per hour based on qualifications.
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