Service Advisor/Dispatcher
Soerens Ford Soerens Ford Brookfield, WI Brookfield, WI Full-time Full-time From $5,000 a month From $5,000 a month 1 day ago 1 day ago 1 day ago Voted Milwaukee Journal Sentinel's Best Places to Work 2017, 2018, 2019, AND 2020! Family owned for 105
years! WOMAN OWNED! Compensation is based on commission produced Our work environment is very responsive to new ideas and feedback from employees.
It is essential for us to have a collaborative environment that allows individual growth.
We are hiring an outgoing, social individual with a positive attitude and great customer service skills for the position.
Why SOERENS? Retention we have numerous staff members with tenure of 15-20 years plus, it speaks for itself! Because of this, you have a long-term mentor available when you join the SOERENS family.
Stability With a track record of over 100 years in the business, being family owned and operated since the beginning, and a recent expansion - we are looking for team members who would like to call Soerens home.
Learn, grow, and succeed while ultimately being a key player in helping the business move forward.
Responsibilities:
Manage high volume of incoming calls.
Service Advisor/Dispatcher will identify and assess customers' service needs to achieve satisfaction.
The Service Advisor/Dispatcher will build sustainable relationships and trust with customer accounts through open and interactive communication.
A Service Advisor/Dispatcher will provide accurate, valid, and complete information by using the right methods/tools.
An Service Advisor/Dispatcher will organize and assign incoming service work and assign the appropriate technician to the jobs.
Oversee service technician's daily schedules and make updates as needed.
The Service Advisor/Dispatcher will respond positively to calls from service advisors to understand their customers' needs and effectively schedule work orders.
Accurately research and input labor hours into repair orders as work is completed.
Communicate clearly and efficiently with Advisors, Technicians, and Managers.
The Service Advisor/Dispatcher is responsible for communicating effectively between service advisors and service technicians to schedule work orders in a timely manner.
All Service Advisor/Dispatcher must meet service team targets.
Handle customer appointment requests, provide appropriate service solutions and alternatives, follow-up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Qualifications All candidates must have a pleasant personality, strong customer service skills, and the ability to work in a fast-paced, high-energy environment with several different people.
Must have a valid Wisconsin driver's license.
Previous dispatching, project management or schedule coordinating experience is a plus.
An Service Advisor/Dispatcher must have the ability to manage and execute multiple tasks at the same time.
Strong verbal skills to communicate clearly and effectively.
Benefits Health insurance Paid time off Dental insurance 401(k) Flexible schedule 401(k) matching Employee discount Flexible spending account Health savings account Job Type:
Full-time Pay:
From $5,000.
00 per month
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance Day range:
Monday to Friday Weekend availability Shift:
Day shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
years! WOMAN OWNED! Compensation is based on commission produced Our work environment is very responsive to new ideas and feedback from employees.
It is essential for us to have a collaborative environment that allows individual growth.
We are hiring an outgoing, social individual with a positive attitude and great customer service skills for the position.
Why SOERENS? Retention we have numerous staff members with tenure of 15-20 years plus, it speaks for itself! Because of this, you have a long-term mentor available when you join the SOERENS family.
Stability With a track record of over 100 years in the business, being family owned and operated since the beginning, and a recent expansion - we are looking for team members who would like to call Soerens home.
Learn, grow, and succeed while ultimately being a key player in helping the business move forward.
Responsibilities:
Manage high volume of incoming calls.
Service Advisor/Dispatcher will identify and assess customers' service needs to achieve satisfaction.
The Service Advisor/Dispatcher will build sustainable relationships and trust with customer accounts through open and interactive communication.
A Service Advisor/Dispatcher will provide accurate, valid, and complete information by using the right methods/tools.
An Service Advisor/Dispatcher will organize and assign incoming service work and assign the appropriate technician to the jobs.
Oversee service technician's daily schedules and make updates as needed.
The Service Advisor/Dispatcher will respond positively to calls from service advisors to understand their customers' needs and effectively schedule work orders.
Accurately research and input labor hours into repair orders as work is completed.
Communicate clearly and efficiently with Advisors, Technicians, and Managers.
The Service Advisor/Dispatcher is responsible for communicating effectively between service advisors and service technicians to schedule work orders in a timely manner.
All Service Advisor/Dispatcher must meet service team targets.
Handle customer appointment requests, provide appropriate service solutions and alternatives, follow-up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Qualifications All candidates must have a pleasant personality, strong customer service skills, and the ability to work in a fast-paced, high-energy environment with several different people.
Must have a valid Wisconsin driver's license.
Previous dispatching, project management or schedule coordinating experience is a plus.
An Service Advisor/Dispatcher must have the ability to manage and execute multiple tasks at the same time.
Strong verbal skills to communicate clearly and effectively.
Benefits Health insurance Paid time off Dental insurance 401(k) Flexible schedule 401(k) matching Employee discount Flexible spending account Health savings account Job Type:
Full-time Pay:
From $5,000.
00 per month
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance Day range:
Monday to Friday Weekend availability Shift:
Day shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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