E-Commerce & Web Specialist
Stan's Fit For Your Feet in Brookfield, WI is looking to hire an E-Commerce & Web Specialist to join our team.
Do you want to work for an established company and be part of a supportive team? If so, please read on! We provide great benefits, including health, dental, vision, a 401(k) plan, paid holidays, paid vacations, and corporate discounts.
Our E-Commerce business is growing and we need you! If this sounds like the right eCommerce and Web opportunity for you, apply today! ABOUT STAN'S FIT FOR YOUR FEET Our family-owned and operated shoe store has been stepping up the shoe fashion and comfort game in Milwaukee since 1950! It's no secret that our feet take a beating with every step, dance, run, hike, or jog.
We're here to get our customers the best-fitting (and best-looking) shoes! Today, Stan's son, Jim, and his four children have expanded the business to three Wisconsin stores in Brookfield, Greenfield, Glendale, Waxberg's Walk Shoppe in Niles, IL, and online at Stansfootwear.
com and Waxbergs.
com.
Our customers are #1 and we work to make a friend, as Stan used to say.
We want to continue Stan's legacy of making friends by fitting their feet to explore the world.
It's important to continue to live out our mission and legacy of being Milwaukee's #1 shoe store and recipient of Wisconsin's #1 family business Sole of the Family Award.
We consider our employees to be part of our family.
The long-lasting success of our business is in large part due to the contributions of our team.
Our employees enjoy great benefits and a positive atmosphere.
Responsibilities include:
Grow sales, website interactions and develop and excute plans for current and future growth of eCommerce business with eCommerce and Marketing Team for Stansfootwear.
com, Waxbergs.
com, Goodmilesrunning.
com & Amazon business.
Establish pathways to improve UX and customer service experiences on all websites to increase sales and return business.
Work cross-functionally with Marketing, Merchandising, and Sales to launch new products on digital channels.
Assist with digital marketing ad plans with brand landing pages, links, etc to provide best links to direct sales.
Execute and explore SEO improvements with SEO team Establish best practices and process for product listings, SEO, and also cadence to make sure product is up on the site in a timely manner Merchandise landing pages and website for best user experience.
Strategize and implement projects with internal and external technology partners to ensure site(s) are working to their full capacity to drive sales and have an optimal user experience.
Work with the eCommerce team on improving shipping and website back-end best practices.
Understand the entire e-commerce process to fill in when needed and cross-train.
Partner with the eCommerce Marketing & Customer Service Specialist to respond to customer emails, phone calls, and inquiries regarding their orders Manage Customer Ticketing system to ensure proper communication to all customers with customer service specialist on all platforms.
Resolve product or service problems by determining the issue, selecting the resolution, and implementing the correction to the customers' satisfaction Conduct follow-ups with customers to ensure any issues are resolved in a timely manner Assist with the placement of orders, refunds, or replacements Recommend potential products or services to management by understanding customer needs Ensure correct inventory for E-Commerce Store Execute Returns & Exchange Processes Provide additional support to the department and organization as needed Maintain and develop an online procedure guide and knowledge database Maintain the work area and equipment in a clean and orderly condition Assist with stock/warehouse work as requested and other tasks as assigned by Supervisor Required Education and Skills A Bachelor's Degree in Computer Science, Web Design, eCommerce, Customer Service or relevant experience is preferred.
2-3 years experience working in the following area(s):
eCommerce, HTML, WordPress, WooCommerce, Shopify, Retail, Customer Service, SEO/Website Development, Asana/Trello, Freshdesk, Live Chat Basic HTML/CSS/Javascript knowledge preferred Self-starter and hunger for growth in sales, eCommerce business, and overall business Able to work independently and with a team against project deadlines Ability to adapt and respond appropriately to dissatisfied customers Ability to communicate effectively with supervisors and team members Motivation to multi-task, prioritize and manage time efficiently with minimal supervision Excellent problem-solving ability and communication skills both oral and written.
Ability to adapt to new processes, systems, and strategies as E-Commerce needs evolve Flexibility - willingness to adapt to change Capacity to work well with others WORK SCHEDULE This position works in-person 40-45 hours per week, Monday - Friday with possible weekend hours during peak season.
PAY RATE $20-24 per hour ARE YOU READY TO JOIN OUR FOOTWEAR TEAM? If you feel that you have the right customer service skills for this retail job, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you! Recommended Skills Adaptability Asana Css Communication Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Do you want to work for an established company and be part of a supportive team? If so, please read on! We provide great benefits, including health, dental, vision, a 401(k) plan, paid holidays, paid vacations, and corporate discounts.
Our E-Commerce business is growing and we need you! If this sounds like the right eCommerce and Web opportunity for you, apply today! ABOUT STAN'S FIT FOR YOUR FEET Our family-owned and operated shoe store has been stepping up the shoe fashion and comfort game in Milwaukee since 1950! It's no secret that our feet take a beating with every step, dance, run, hike, or jog.
We're here to get our customers the best-fitting (and best-looking) shoes! Today, Stan's son, Jim, and his four children have expanded the business to three Wisconsin stores in Brookfield, Greenfield, Glendale, Waxberg's Walk Shoppe in Niles, IL, and online at Stansfootwear.
com and Waxbergs.
com.
Our customers are #1 and we work to make a friend, as Stan used to say.
We want to continue Stan's legacy of making friends by fitting their feet to explore the world.
It's important to continue to live out our mission and legacy of being Milwaukee's #1 shoe store and recipient of Wisconsin's #1 family business Sole of the Family Award.
We consider our employees to be part of our family.
The long-lasting success of our business is in large part due to the contributions of our team.
Our employees enjoy great benefits and a positive atmosphere.
Responsibilities include:
Grow sales, website interactions and develop and excute plans for current and future growth of eCommerce business with eCommerce and Marketing Team for Stansfootwear.
com, Waxbergs.
com, Goodmilesrunning.
com & Amazon business.
Establish pathways to improve UX and customer service experiences on all websites to increase sales and return business.
Work cross-functionally with Marketing, Merchandising, and Sales to launch new products on digital channels.
Assist with digital marketing ad plans with brand landing pages, links, etc to provide best links to direct sales.
Execute and explore SEO improvements with SEO team Establish best practices and process for product listings, SEO, and also cadence to make sure product is up on the site in a timely manner Merchandise landing pages and website for best user experience.
Strategize and implement projects with internal and external technology partners to ensure site(s) are working to their full capacity to drive sales and have an optimal user experience.
Work with the eCommerce team on improving shipping and website back-end best practices.
Understand the entire e-commerce process to fill in when needed and cross-train.
Partner with the eCommerce Marketing & Customer Service Specialist to respond to customer emails, phone calls, and inquiries regarding their orders Manage Customer Ticketing system to ensure proper communication to all customers with customer service specialist on all platforms.
Resolve product or service problems by determining the issue, selecting the resolution, and implementing the correction to the customers' satisfaction Conduct follow-ups with customers to ensure any issues are resolved in a timely manner Assist with the placement of orders, refunds, or replacements Recommend potential products or services to management by understanding customer needs Ensure correct inventory for E-Commerce Store Execute Returns & Exchange Processes Provide additional support to the department and organization as needed Maintain and develop an online procedure guide and knowledge database Maintain the work area and equipment in a clean and orderly condition Assist with stock/warehouse work as requested and other tasks as assigned by Supervisor Required Education and Skills A Bachelor's Degree in Computer Science, Web Design, eCommerce, Customer Service or relevant experience is preferred.
2-3 years experience working in the following area(s):
eCommerce, HTML, WordPress, WooCommerce, Shopify, Retail, Customer Service, SEO/Website Development, Asana/Trello, Freshdesk, Live Chat Basic HTML/CSS/Javascript knowledge preferred Self-starter and hunger for growth in sales, eCommerce business, and overall business Able to work independently and with a team against project deadlines Ability to adapt and respond appropriately to dissatisfied customers Ability to communicate effectively with supervisors and team members Motivation to multi-task, prioritize and manage time efficiently with minimal supervision Excellent problem-solving ability and communication skills both oral and written.
Ability to adapt to new processes, systems, and strategies as E-Commerce needs evolve Flexibility - willingness to adapt to change Capacity to work well with others WORK SCHEDULE This position works in-person 40-45 hours per week, Monday - Friday with possible weekend hours during peak season.
PAY RATE $20-24 per hour ARE YOU READY TO JOIN OUR FOOTWEAR TEAM? If you feel that you have the right customer service skills for this retail job, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you! Recommended Skills Adaptability Asana Css Communication Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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