Customer Service Consultant (Industrial)

Company Name:
First Supply
First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 500 employees in 28 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP.
The Customer Service Consultant interacts with customers to provide information and service in response to general plumbing and/or HVAC related inquires about product application and trouble shooting. The work requires substantial knowledge of items sold and use of products.
Promply answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
Quickly and effectively find creative ways to meet customer's needs
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives
Recommend products and provide service to customers, based on customer's specific needs
Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
Meet with customers when necessary to demonstrate and explain features of products; and instruct customers in use of products
Prepare and present quotations to meet needs of customer
Accurately enter sales orders from customers onto the business system
For all orders ensure that product is shipped in a timeframe to meet the customer's needs
Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
Identify and develop profitable new sales opportunities
Contact potential customers as directed by either visiting their establishments or calling them, so as to evaluate their needs, and promote sale of products and services
Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
Identify trends in customer satisfaction or dissatisfaction and make recommendations
Identify and make recommendations for change for any unusual or repetitive technical service related problems with products
Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
Attend sales and product review meetings
Attend training programs as required
Keep records as required
Other duties as assigned by the General or Department Manager
Three years of related experience in the Industrial industry
Extensive Industrial product knowledge and Sourcing experience
Computer knowledge and skills with the ability to learn First Supply LLC's business system
Ability to assess customer needs and provide customer satisfaction
Ability to communicate information and ideas effectively with customers by telephone and in person
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
First Supply LLC is an affirmative action/equal opportunity employer. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC''s fidelity bond insurance carrier, and have a valid driver's license and a driving record which meets underwriting standards.
Date: 2014-04-30
Country: US
State: WI
City: Brookfield
Category: Customer Service
Job Type: Regular Full-Time

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