Assistant Client Service Specialist - Employee Benefits

Company Name:
The Assistant Client Service Specialist position in our Human Capital Practice Operations is primarily a non-client facing role that provides day to day account support.
Assist Client Management team in coordinating all aspects of client activities
Client Onboarding file set-up/document & maintain proprietary tools and resources including client portals, HR resources and communication technology
Placement/Marketing information gathering, pull claims/loss data; census; review & scrub applications
Create/order/maintain reports including benchmarking, Dashboard, DMW, rate/contribution history
Proposal/meeting prep including schedules agendas, capabilities summaries, presentations
Open enrollment & carrier implementation coordination Including Group/Individual Apps; I.D. cards; carrier set-up; policy terms; communications; benefit booklet review, meetings, etc.
Tools/Resources coordination & implementation, including education/set-up of Essentials, WOL, HR Partner, On Demand; Adobe Presenter; NLRG, 5500 Filing etc.
Ongoing Service assistance including client questions, legislative research; claims/billing/eligibility issues; development of Client Service Plans; assistance in managing open items list with clients; project coordination; etc.
Provide exceptional customer service by responding to clients and underwriters via phone and email in a timely manner
Assist with various special projects as needed
Bachelor's degree preferred; with focus in health sciences, human resources
Minimum 1-3 years related experience in insurance, human resources or benefits
Prior insurance industry experience preferred; knowledge of health and welfare insurance products (fully/self-funded plan designs, consumer-driven healthcare, life and disabilty plans, etc.), wellness, and current trends as well as regulatory environment of employee benefit plans, highly preferred
Ability to prioritize tasks and meet project deadlines
Effective Communication skills in a team setting
Proficient in Microsoft Excel, Word, Powerpoint and Outlook
Strong analytical skills
Strong attention to detail
This is a great development position for career pathing to a Client Specialist role within Willis.
Additional information on Willis may be found on its web .
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Willis is an EEO/AA employer who supports Diversity.
Job Title: Assistant Client Service Specialist - Employee Benefits
Job Function: Administrative/Clerical
Date Posted: 5/27/2014
Location: Brookfield, WI
Job Number: JO-1405-6267

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