Senior Service Representative- Quality Assurance

Company Name:
BMO Harris Bank
## Description
Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
Provide on-the-job assistance and training to others, as requested.
## Qualifications
University degree/college diploma or equivalent work experience
2 to 3 years of related experience
Good knowledge of standard desktop applications used by the business unit
Good knowledge and understanding of the business unit's key products and services, processes and controls
Good understanding of the business unit's risk and regulatory requirements
Good knowledge of departmental systems and applications
Good analytical and problem-solving skills
Good investigation skills
Good prioritization skills
Good organizational skills
Good customer service and relationship management skills
Good written and oral communication skills
Ability to multi-task in a fast-paced environment
Job: Operations
Primary Location: United States-Wisconsin-Brookfield
Organisation: Global Product Operations-X000070
Schedule: Full-time
Job Posting: 06/05/14
Unposting Date: 08/04/14
Req ID: 1400015315

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